About Us

Makeityourway.co.uk is operated by TRANSPORT CONCIERGE LIMITED, a company registered in England and Wales
under Company Number 05348983. Our registered office is 7 Grove Court, Marr, Doncaster, South Yorkshire, DN5 7AL.

We are committed to providing exceptional customer service. If you have any questions, please contact us through our Contact Us page. These Terms and Conditions do not affect your statutory rights regarding faulty or misdescribed goods. For more information, consult the Citizens Advice Consumer Helpline, your local Citizens Advice Bureau, or Trading Standards Service.

Products

Product images are for illustrative purposes only, and actual products may differ in design, packaging, or colour.

Bespoke and personalised items are non-returnable unless faulty. Please ensure all details provided for custom orders are accurate before placing an order.

Orders and Payment

All orders are subject to acceptance in accordance with these Terms and Conditions:

• Upon placing an order, you will receive an automated acknowledgment email detailing the products ordered. This is not an order acceptance.
• Order acceptance occurs when the goods are dispatched, completing the contract between you and Makeityourway.co.uk.
• If payment cannot be processed due to insufficient funds or incorrect details, we reserve the right to cancel your order.

To ensure secure transactions, we may validate your payment details with third-party databases. This may involve sharing information with a Credit Reference Agency, but no credit check will be performed, and your credit score will remain unaffected.

Returns and Refunds

Non-Personalised Products

If you are unhappy with any non-personalised item, you may return it within 30 days of receipt for a refund, provided the item is in its original, sellable condition, including all packaging and components.

Faulty Products

Faulty items can be returned for a replacement or refund in line with our Returns Procedure.
Refunds for faulty items include postage costs. Items must be inspected by our quality team before any refund or replacement is processed.

Packaging and Recycling

Packaging is an essential part of the supply process and ensures that products are delivered safely, undamaged, and with an optimum life.
We are committed to minimising environmental impact by prioritising recycling and sustainable practices.

The UK uses around 10.5 million tonnes of packaging each year. Recycling this waste reduces environmental issues caused by landfilling and preserves valuable resources.
By participating in recycling initiatives, you help reduce the environmental footprint of packaging waste.

What You Can Do

• Participate in your local council’s recycling programmes and use provided facilities to recycle paper, plastics, and metals.
• Reuse packaging materials whenever possible to extend their lifecycle.
• Utilise recycling bins provided by supermarkets and other collection points for items like carrier bags and bottles.

For more information, visit Recycling Collections to find your local recycling facilities.

Intellectual Property

The content, design, and trademarks on makeityourway.co.uk are the property of TRANSPORT CONCIERGE LIMITED and
may not be reproduced or used without express written permission. You may use our website for personal,
non-commercial purposes only.

Payment Options

We offer various payment options, including credit/debit card payments. Third-party payment processors like
Klarna or Clearpay may be available. Their respective terms and conditions apply.

Limitation of Liability

To the maximum extent permitted by law, Makeityourway.co.uk is not liable for any indirect, incidental, or
consequential damages, including but not limited to loss of profits, data, or business. Liability for faulty
goods is limited to the price paid for the product.

Severability

If any provision of these Terms is deemed unlawful or unenforceable, it will be severed, and the remaining provisions will continue in full force and effect.

Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions about these Terms and Conditions, please get in touch:

Email: gifts@makeityourway.co.uk