Shipping

Preparation times vary by product. Check the preparation and delivery information shown on the product page before ordering a personalised gift.

The announcement bar may show an estimated arrival date for eligible gifts when the Next Day service is selected. This is an arrival estimate, not a promise that every gift will be dispatched or delivered the next day. Product eligibility, the time of ordering and postcode exceptions affect the available service.

Use “Check UK delivery cost for your postcode” on the product page to see services, charges and estimated arrival for that gift. Options and charges for your whole basket are confirmed at checkout before you pay.

Enter your full delivery postcode. Availability varies between products and destinations, so an option shown for one gift may not apply to another.

Dispatch and arrival dates are estimates rather than guarantees. If a birthday, anniversary or other date is essential, contact us before ordering so we can tell you whether we can agree to it.

Unless we agree a different delivery period, we will deliver without undue delay and within 30 days of the contract being made. An estimate does not remove your legal remedies for late delivery, including where an agreed essential date is missed or an appropriate additional delivery period expires.

We do not currently offer a gift-wrapping service. We can deliver directly to the recipient: enter their address as the delivery address and check it carefully before paying.

Our gifts can come from different warehouses. An order containing several items may be split into packages, with separate dispatches or arrival dates. Delivery options and the total charge for your basket are shown at checkout.

Check your dispatch email and any tracking link. Checking for a delivery notice or with someone who may have received the parcel can help, but you do not need to resolve the problem with the courier yourself.

Email us with your order number if available. We will investigate with the courier and replace or refund your gift if it has been lost in transit.

We remain responsible until you, or a person you nominate to receive the goods, take physical possession. If the order arrives damaged or incorrect, see our returns and refunds policy.