Makeityourway.co.uk is operated by TRANSPORT CONCIERGE LIMITED, a company registered in England and Wales
under Company Number 05348983. Our registered office is 7 Grove Court, Marr, Doncaster, South Yorkshire, DN5 7AL.

What Information Do We Collect When Purchasing?

For customers creating an order with us, we collect the following information:

• First Name
• Surname
• Email Address
• Phone Number
• Delivery Address
• Billing Address

We require this information to process your payment and deliver your order to you. This information is collected when an order is placed online or over the phone.

What Information Do We Collect Automatically?

We store some information when you browse our site, such as IP addresses and details of the browser/device you are using. This is for the purposes of security and gaining information on the way customers use our website. Please see our cookie policy for further information.

How Do We Use Your Information?

1. Your Order – Processing your order, providing our suppliers, warehouse, and couriers with address details to send your purchase to you.
2. Your Order Details & Account Information – Managing your order and contact details on our account section of our website.
3. Marketing – We will only market to you if you give consent. You can opt-out anytime by clicking the unsubscribe link at the bottom of any email. Marketing includes email, phone, SMS, post, and social media.
4. Online Adverts – You may see our adverts after visiting the website. We use a variety of advertising technologies (e.g., Facebook Pixels). Please see our cookie policy for information on how to stop seeing these adverts.
5. Email Tracking – We track open rates of emails for research and development.
6. Preventing Website Attacks – We use data to prevent fraudulent transactions on our website.

Who Do We Share Your Information With?

To fulfil your order, we may need to share information with third-party data processors. These third parties include:

1. Dispatch/Fulfilment – Our warehouse partners and suppliers will receive basic information (name and address) to know where to send your order.
2. Couriers/Shipping – Our courier partners (e.g., Royal Mail) will receive your delivery address to fulfil your order. They may also receive your phone number to keep you updated with the delivery.
3. Payment Gateways/Providers – We use PayPal and Stripe to process your payment when placing an order. They’ll verify some information to prevent fraud.

Should you wish, we can provide a comprehensive list of data shared with other data processors.

Keeping Your Data

We keep customers’ data indefinitely to provide access to previous orders and enable communication with our customer service team.

In compliance with GDPR, we respect the individual’s right to access, rectification, and erasure of personal data.

GDPR Rights

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. The right not to be subject to automated decision-making, including profiling

Withdrawing Consent

You can withdraw your consent to our marketing communication by clicking the unsubscribe button at the bottom of any email.

Marketing communications are only sent to those who have specifically opted in. Please note that opting out of marketing messages will not stop transactional communications (like updates on your order or delivery information).

Lawful Basis for Processing Personal Data

We need to process your personal data to fulfil our contractual obligation to you. Without using your delivery details, we wouldn’t be able to get your order to you. By placing an order, you consent to us collecting and storing your data as per this policy.

Right of Access

You have the right to obtain at any time:

• Access to your data that is being processed
• Confirmation that your data has been processed
• Any other supplementary information

What If Your Request Is Unfounded or Excessive?

Where requests are manifestly unfounded or excessive, particularly if repetitive, Make It Your Way may:

• Charge a reasonable fee considering the administrative costs of providing the information
• Refuse to respond

Where we refuse to respond to a request, we will explain why and inform you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

Changes to Privacy Policy

All changes to our Privacy Policy will be made on this page. We will notify you of any significant changes via email.

Contact Details

Should you require any further information regarding your data, please email us at [email protected].